How can we help?

Whether you need technical assistance, have a billing question, or just want to chat with the community, we've got you covered.

Technical Support

Encountered a bug or need help configuring your Watcher? Our technical support team is here to assist you. Pro and Ultra users receive priority routing.

support@philosofile.app

Billing & Accounts

Questions about your subscription, the Founder Offer, invoices, or managing your account devices.

billing@philosofile.app

Discord Community

Join our active community of early adopters. Share your organization workflows, request features, and get quick tips from other users.

Join the server

Subreddit

Check out r/Philosofile to stay updated on our latest announcements, deep dives into AI models, and community discussions.

Visit r/Philosofile

Frequently Asked Questions

How does the 'Your files stay on your hardware' policy work?

Your actual files never leave your computer. Before any organization step occurs, Philosofile's native Rust engine extracts text and runs an aggressive on-device privacy scrubber that strips sensitive personal data (such as names, dates, and IDs) and blurs faces in images locally on your machine. Only anonymized, scrubbed snippets are routed through our multi-stage AI pipeline to generate tags and folder structures, with zero-day cloud retention.

How do I upgrade to the Founder Offer?

Simply navigate to the Pricing page and select the Pro or Ultra tier. The Founder discount will be automatically applied at checkout if you are among the first 1,000 users.

What exactly does the Watcher do?

The Watcher monitors any tracked folder in the background and routes incoming files into your existing folder structure automatically (Full Auto) or queues them for one-click batch approval in the Menu Bar utility (Ask First). Because it reads your live folder tree directly rather than relying on brittle static rules, you can manually rename, add, or delete folders in Finder or Explorer at any time and the Watcher will dynamically adapt on the very next file.

Can I use Philosofile on multiple computers?

The Free and Pro tiers support 1 active device per account, while the Ultra tier supports up to 3 devices. In addition, every folder organized by Philosofile stores a lightweight, invisible sidecar file inside the directory itself—meaning if you move an organized folder or external drive to another computer (or unlink and re-add it later), Philosofile reads the sidecar and restores your full folder state, search index, and Watcher tracking instantly without using any file credits.