How can we help?
Whether you need technical assistance, have a billing question, or just want to chat with the community, we've got you covered.
Technical Support
Encountered a bug or need help configuring your Watcher? Our technical support team is here to assist you. Pro and Ultra users receive priority routing.
support@philosofile.appBilling & Accounts
Questions about your subscription, the Founder Offer, invoices, or managing your account devices.
billing@philosofile.appDiscord Community
Join our active community of early adopters. Share your organization workflows, request features, and get quick tips from other users.
Join the serverSubreddit
Check out r/Philosofile to stay updated on our latest announcements, deep dives into AI models, and community discussions.
Visit r/PhilosofileFrequently Asked Questions
How does the 'Your files stay on your hardware' policy work?
Philosofile runs entirely on your local machine. The AI models only process metadata and folder structures locally, meaning your actual files are never uploaded to the cloud unless you explicitly choose to.
How do I upgrade to the Founder Offer?
Simply navigate to the Pricing page and select the Pro or Ultra tier. The Founder discount will be automatically applied at checkout if you are among the first 1,000 users.
What exactly does the Watcher do?
The Watcher runs silently in the background and monitors a specific folder (like your Downloads folder). When a new file appears, it automatically analyzes its contents and moves it to the correct destination folder based on your defined rules.
Can I use Philosofile on multiple computers?
The Free and Pro tiers allow for 1 device per account. The Ultra tier allows for up to 3 devices per account, syncing your organization rules across them securely.